Shipping & Returns
Returns - Web Store Purchases:
We want you to be completely satisfied with your purchase. Our return policy is here to make things quick and easy for you, and you can expect us to be polite and efficient. With few restrictions and a quick turnaround, we'll have you taken care of in no time.
What Can I Return?
- We accept returns up to 14 days from the date of receipt for all products that meet the following requirements:
- Items must be unused and unopened.
- Items must be returned in original condition, and all warranty cards, product manuals, etc. must be in original, unaltered condition.
What Can I NOT Return?
- Opened and/or used items.
- Sensitized materials, such as film, photographic paper, liquid chemicals, batteries, inks, and any other product that has an expiration date.
- Items received in anything other than original condition.
What If I Get A Defective Item?
- If you receive a defective product, we will happily replace your product at no cost to you!
- All defective returns must be made within 14 days of receipt of product. Full manufacturer warranties are supplied with merchandise purchased from Looking Glass Photo. Please call if you have any questions regarding the repairs or services covered under a manufacturer. We’ll help you through every step of the process.
How Do I Return My Item?
- First we need to make sure your item is returnable, so give our orders department a call at 1-510-548-6888 or email atshop@lookingglassphoto.com so we can get you proper authorization.
- Once you're authorized, just ship your item back to us!
- Pack all items to be returned in a sturdy shipping carton. (Use the original if you want!)
- Enclose a copy of your sales receipt. Keep the original for your records!
- Ship it back by the method of your choice. We suggest you ship by an insurable method, just to be safe!
How Do I Get My Refund?
- On approved returns, refunds will be issued for the amount of the product less the 5% credit card processing fees and any manufacturers restocking fees that may apply.
- Credit for returns are normally processed within 3 business days from the date we receive the merchandise.
- Credit will be applied to the credit card given online when the original order was placed.
- Shipping and handling fees are not refundable.*
- *Looking Glass Photo is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner’s manual. Looking Glass Photo policies and procedures may not at all times comply with Looking Glass Photo retail store policies. Looking Glass Photo is not responsible for typographical or illustrative errors. Please see store or call for details.
Returns - In Store Purchases:
What Can I Return?
- We accept in-store returns up to 14 days from the date of receipt for all products that meet the following requirements:
- Items must be unused and unopened.
- Items must be returned in original condition, and all warranty cards, product manuals, etc. must be in original, unaltered condition.
What Can I NOT Return?
- Opened and/or used items.
- Items received in anything other than original condition.
- Sensitized materials, such as film, photographic paper, liquid chemicals, batteries, inks, and any other product that has an expiration date.
- Items purchased more than 14 days prior to return/exchange date; anything after 14 days will be handled at the discretion of store management
Will I Get A Cash Refund?
- We provide refunds in the same form of payment you used when originally completing the purchase. For cash purchases, we do offer cash refunds.
What If I Get A Defective Item?
- If you receive a defective product, we will happily replace your product at no cost to you!
- All defective returns must be made within 14 days of receipt of product. Full manufacturer warranties are supplied with merchandise purchased from Looking Glass Photo. See “How do I take advantage of manufacturer warranties” below.
How Do I Take Advantage of Manufacturer Warranties?
- If you have a problem with your equipment Looking Glass Photo will send it to the manufacturer for you. We will need your receipt and warranty paperwork. Should you misplace your receipt, Looking Glass Photo may be able to reissue it, as long as the information still exists in our computer system.
- If you did not purchase the equipment at Looking Glass, we may still be able to handle your repair (please contact the store for current details regarding your specific situation). If the manufacturer detects any indication of moisture, dirt, shock, misuse or other problems not detected when left off for repairs they will void the warranty.
- While the manufacturers do not make any accommodations for loaners, Looking Glass may be able to arrange low cost/NC rentals. If you have any questions about these policies, please contact us for more information.
Can I Return Special Orders?
- Looking Glass Photo policy is that special orders are final, with the exception of manufacturer defects within the item’s warranty period. However, this is at store management discretion. Should you wish to return or exchange special ordered item, please call Mike to discuss the situation: 1-510-548-6888.
Shipping
We package with care to help ensure you receive your newly purchased photography goodness in great condition. See below for shipping details:
Where do you ship?
- We only ship with the continental United States.
What are your shipping services and rates?
- We offer a simple flat price of $9.95. For camera purchases we will need to contact you after assessing the actual shipping fee with insurance. We will collect the balance via a phone payment.
- Please note that due to the proliferation of Internet fraud, for any order, you may receive a phone call from Looking Glass Photo to verify details over the phone to ensure that you did indeed make the purchase, and that your credit card should be charged accordingly.
Do you ship same day?
- Web orders are shipped the next business day. Orders placed on Friday, Saturday and Sunday ship on Monday.
Do you ship to PO boxes?
- Unfortunately, we do not ship to PO boxes.
Do you ship weekends?
- We do not ship weekends.
How long will it take to receive my order?
This depends on the shipping service and where your shipping address is located. Looking Glass Photo is located in Berkeley California, so West Coast shipping addresses will receive orders more quickly.
- USPS orders (orders under $40) typically require 4-9 business days for delivery.
- UPS orders (orders over $40) can take up 7 business days, depending on your shipping address location.