• Outfitting Photographers with Gear, Guidance & Community Since 1971.

What is a Firmware Update?

From time to time, photographic equipment manufacturers (cameras, lenses, etc.) will release firmware updates that will upgrade your gear by enhancing performance, adding new features, or even fixing known issues. These updates are typically installed by using a computer to download existing updates onto the camera from manufacturer's website. We recommend checking for firmware updates periodically to ensure you have the most up to date performance enhancements.

If you have any concern about installing these updates on your own, we're here for you. Our team of experts will ensure that your camera and other applicable gear have the latest updates installed and return to working smoothly and without error when done.

Turnaround Time & Pricing

Turnaround Time: Typically 2-3 days (same day and next day updates are available)

Price: $19.99 ($39.99 for same day and $29.99 for next day)

GREAT NEWS! If you purchased your camera or lens from Looking Glass, we will update your firmware at no charge. It's a great perk that we offer you for choosing to keep it local with Looking Glass!

Important Considerations

For cameras, please have the battery fully charged and even bring in the charger just in case.

Please Note: Installing any firmware upgrade/update to your camera will reset your camera's settings, restoring it to the original factory defaults. You will need to remember and set your preferred camera settings back on your own. If there is an issue with the firmware update, please bring it back to Looking Glass within 5 days of receiving the camera after the update for a complimentary check up.

Reach out and ask someone.

Don't be shy, we're to help. Ask us your questions.

Your Name
Your Email
Your Number Phone

Quick links

Connect with us

We’re real people, here to help you with your photography journey.

Phone: + 1 510-548-6888

Address: 2239 Fifth Street, Berkeley CA, 94710

Hours: Monday through Saturday, 10:00am-5:00pm PT

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Venmo
  • Visa
© 2025 Looking Glass Photographic Arts. All rights reserved.
Back to top
Try Now for 5 Days
Pay Only 10% Today
Your selected item has been added to the Cart and reflects the full price of the item. The "amount due" will update to 10% of the item's full price when you reach Checkout. Upon completion of checkout, you will only be charged the "Try Now" fee of 10% of the retail price. The remaining balance will be set as a temporary authorization hold on your card and will only be applied to the order if you decide to keep the item.
Try Now Period
Your "Try Now" period of 5 days starts when you have taken delivery of the item, usually within 1-2 weeks of placing your "Try Now" order.
Love it and Keep it; Still not sure, Return it.
Pay for what you keep
If you love your "Try Now" item, simply keep it and we'll charge the remaining balance for the item that we had on temporary hold. Don't love it? Simply return it. (Note: By placing a Try Before You Buy order with Looking Glass, you are responsible for returning any unwanted items. For store drop-offs, the item must be returned no later than one day after your 5-day "Try" ends. If you're shipping the item back, it must be sent with tracking information sent to us no later than one day after your 5-day "Try" ends and are responsible for the Return Shipping fee.
*During an authorization the money is still in your account
Powered by Tryon